Return Policy

At [ STURDY ], we strive to ensure you love every purchase. If for any reason you’re not completely satisfied with your bag, we’ve made the return process simple and hassle-free.

Eligibility for Returns
– Items must be returned within **30 days** of delivery.
– Products must be unused, in their original condition, and with all tags and packaging** intact.
– Sale items or personalized/customized bags are **non-returnable, unless they arrive damaged or defective.

How to Initiate a Return:

1. Contact Us:

1. Reach out to our Customer Support team at [sturdybags21@gmail.com] with your order number and reason for return.
2. Receive Instructions: We’ll provide you with a return authorization and shipping instructions.
3. Pack & Ship: Securely pack the item and ship it back using the provided label or your preferred carrier.

Refunds:
– Once we receive and inspect the return, refunds will be processed to your original payment method within 7-10 business days
– Shipping fees (if applicable) are non-refundable

Exchanges:
– For size, colour, or style exchanges, please initiate a return and place a **new order** for the desired item.

Damaged or Defective Items:
– If your bag arrives damaged or defective, please contact us **within 7 days** of receipt with **photos of the issue**, and we’ll arrange a **replacement** or **full refund**.

Need Help
We’re here for you! Contact us at [ sturdybags21@gmail.com ]

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This policy is designed to build trust and make the return process smooth for customers. Let me know if this aligns with your brand’s tone or if you need any specific details included